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Frequently Asked Questions

Order

How do I place an order?

You can place an order on our website by adding items to your cart and completing the checkout process.

What payment methods do you accept?

We accept all major credit cards and PayPal.

Do you ship internationally?

Yes, we ship internationally. Shipping times and costs vary based on the destination and shipping method.

How long does it take to receive my order?

Shipping times vary depending on the destination and shipping method. Standard local shipping usually takes around 3-6 business days, while international shipping can take anywhere from 7 to 21 business days.

What is your return policy?

Returns are accepted within 3 days of receipt for unworn, unwashed, and original items. Sale items can only be exchanged, not refunded. Shipping costs are non-refundable.

How can I contact customer service?

You can contact us through our website's contact form or by emailing us at news@willowaubrey.com.